Contact information

Contact Information

Last updated: July 29, 2026

Thank you for visiting Reclaim.

This page explains how to contact us regarding orders, shipping, returns, warranty claims, privacy requests, product questions, safety concerns, and legal notices.

Reclaim Contact Details

Brand name: Reclaim
Operated by: [LEGAL ENTITY NAME]
Website: tryreclaim.store
Customer-support email: support@tryreclaim.store
Business mailing address: [BUSINESS MAILING ADDRESS]
Return address: [RETURN ADDRESS, IF DIFFERENT]
Telephone: [CUSTOMER-SERVICE PHONE NUMBER]
Business hours: [DAYS AND HOURS, INCLUDING TIME ZONE]

Please do not send products to our business mailing address or the address shown on your original shipping label unless Reclaim has provided written return instructions.

Customer Support

For general questions, product questions, or assistance with an order, contact:

support@tryreclaim.store

To help us respond efficiently, include:

  • Your full name;

  • Order number, if applicable;

  • Email address used to place the order;

  • A clear description of your question or issue; and

  • Photographs or video when reporting damage, defects, missing components, or product-performance concerns.

Please send one complete message for each issue. Sending repeated messages through multiple channels may delay review.

Order Questions

For questions about an existing order, use the subject line:

Order Support: [ORDER NUMBER]

Include:

  • Your full name;

  • Order number;

  • Shipping address;

  • Product ordered; and

  • A description of the assistance requested.

Orders generally begin processing quickly. Address changes, cancellations, and product changes are not guaranteed after an order enters fulfillment or shipment.

Shipping and Delivery Questions

For tracking, delayed delivery, missing packages, damaged shipments, or incorrect delivery information, use the subject line:

Shipping Support: [ORDER NUMBER]

Include:

  • Order number;

  • Tracking number;

  • Delivery address;

  • Date of the most recent tracking update;

  • A description of the issue; and

  • Relevant photographs or screenshots.

Before contacting us about a package marked delivered, please check:

  • Entrances and side doors;

  • Parcel lockers;

  • Mailrooms;

  • Leasing or management offices;

  • Household members;

  • Neighbors; and

  • Other locations where the carrier may have placed the package.

Returns and Refunds

To request a return, use the subject line:

Return Request: [ORDER NUMBER]

Contact us within the return period stated in our Refund, Returns & One-Year Limited Warranty Policy.

Include:

  • Your full name;

  • Order number;

  • Reason for the return;

  • Condition of the product;

  • Photographs when requested; and

  • Any information necessary to evaluate eligibility.

Do not send the product back until Reclaim provides written authorization and return instructions.

Unauthorized returns may be refused, delayed, or returned to the sender.

One-Year Limited Warranty Claims

To submit a warranty claim, use the subject line:

Warranty Claim: [ORDER NUMBER]

Include:

  • Your full name;

  • Order number or other proof of purchase;

  • Product serial number, if applicable;

  • Date the issue began;

  • Detailed description of the problem;

  • Photographs or video showing the issue; and

  • Troubleshooting steps already attempted.

The One-Year Limited Warranty applies only as described in our published warranty terms.

A warranty claim concerns a possible defect in materials or workmanship. It does not guarantee a particular medical, comfort, pain-relief, school, work, sleep, or lifestyle result.

Product-Safety Concerns

Stop using and charging the device immediately if you observe:

  • Unexpected or excessive heat;

  • Smoke;

  • Sparks;

  • A burning odor;

  • Battery swelling;

  • Battery leakage;

  • Cracks or punctures;

  • Water damage;

  • Damaged charging components;

  • Skin injury; or

  • Any other condition suggesting that the device may be unsafe.

When it is safe to do so, place the device away from flammable materials and contact:

support@tryreclaim.store

Use the subject line:

URGENT PRODUCT SAFETY REPORT

Include:

  • Your name;

  • Order number;

  • Product model;

  • Product serial number, if applicable;

  • Date and time of the incident;

  • Description of what occurred;

  • Whether anyone was injured;

  • Photographs or video;

  • Charging equipment used; and

  • Whether the product is still in your possession.

Do not continue testing, opening, repairing, charging, or using a device that appears damaged or unsafe.

Do not discard the product or packaging unless retaining it would create an immediate safety risk or Reclaim instructs you otherwise.

For a medical emergency, serious burn, severe allergic reaction, or other urgent medical condition, contact emergency services or a qualified healthcare professional. Customer support cannot provide emergency medical care or medical advice.

Product and Medical Questions

Reclaim may answer questions about:

  • Product controls;

  • Charging;

  • Heat and massage settings;

  • Cleaning;

  • Storage;

  • Fit;

  • Timer operation;

  • Warranty coverage; and

  • General product instructions.

Reclaim does not provide:

  • Medical diagnoses;

  • Treatment plans;

  • Emergency medical advice;

  • Medication recommendations; or

  • Individual medical clearance.

Consult a qualified healthcare professional before use if you have questions concerning pregnancy, impaired heat sensation, circulatory conditions, neurological conditions, implanted devices, skin conditions, severe or worsening pain, or whether the product is appropriate for you.

Privacy Requests

For questions about personal information or to submit a privacy-rights request, email:

support@tryreclaim.store

Use the subject line:

Privacy Rights Request

Include:

  • Your full name;

  • Email address associated with your account or order;

  • State of residence;

  • The privacy right you wish to exercise; and

  • Information reasonably necessary to locate your records.

We may request additional information to verify your identity before completing a request.

Do not send passwords, complete payment-card numbers, government identification, medical records, or other highly sensitive information through ordinary email unless Reclaim specifically requests it and provides appropriate instructions.

Consumer Health Data Requests

Because interactions with menstrual-comfort or pain-relief products may reveal or support health-related inferences, certain state laws may provide additional consumer-health-data rights.

To submit a consumer-health-data request, email:

support@tryreclaim.store

Use the subject line:

Consumer Health Data Request

Please review our Privacy Policy and separate Consumer Health Data Privacy Policy for additional information.

Marketing Communications

To stop promotional emails, use the unsubscribe link included in the message.

To stop promotional text messages, reply STOP or follow the opt-out instructions provided in the message.

Marketing opt-outs do not prevent necessary transactional messages, including:

  • Order confirmations;

  • Shipping notices;

  • Customer-service responses;

  • Account-security notices;

  • Warranty communications;

  • Product-safety notices; and

  • Recall notices.

Accessibility Assistance

If you have difficulty accessing information on tryreclaim.store or need assistance using a website feature, contact:

support@tryreclaim.store

Use the subject line:

Accessibility Assistance

Describe:

  • The page or feature involved;

  • The nature of the difficulty;

  • The device and browser used, if relevant; and

  • The information or assistance requested.

We will make reasonable efforts to provide the requested information through an accessible communication method.

Intellectual-Property Complaints

For copyright, trademark, counterfeit-product, or other intellectual-property concerns, email:

support@tryreclaim.store

Use the subject line:

Intellectual Property Notice

Include:

  • Your full name and contact information;

  • Identification of the protected work or right;

  • Identification and location of the disputed material;

  • Explanation of the alleged violation;

  • Evidence of ownership or authority;

  • Any statements required by applicable law; and

  • Your physical or electronic signature.

Submitting false or misleading infringement allegations may result in legal liability.

Legal Notices

Formal legal notices should be sent to:

[LEGAL ENTITY NAME] d/b/a Reclaim
Attn: Legal Department
[LEGAL NOTICE ADDRESS]
Email copy: support@tryreclaim.store
Subject line: Legal Notice

A legal notice should include:

  • Sender’s full legal name;

  • Mailing address;

  • Email address;

  • Telephone number;

  • Order number, if applicable;

  • Description of the matter;

  • Relevant supporting documents;

  • Relief requested; and

  • Sender’s signature.

Sending a message through social media, a review platform, an advertising comment, or an informal chat does not constitute formal legal notice unless applicable law provides otherwise.

Media, Partnerships, and Business Inquiries

For press, wholesale, affiliate, influencer, partnership, or other business inquiries, contact:

support@tryreclaim.store

Use the appropriate subject line:

  • Media Inquiry

  • Wholesale Inquiry

  • Affiliate Inquiry

  • Partnership Inquiry

Submitting an inquiry does not create a partnership, agency, endorsement, employment, or contractual relationship.

Fraud and Unauthorized Sellers

To report suspected:

  • Counterfeit Reclaim products;

  • Unauthorized resale;

  • Fraudulent websites;

  • Payment fraud;

  • Fake social-media accounts;

  • Impersonation; or

  • Misuse of Reclaim branding,

email support@tryreclaim.store with the subject line:

Fraud or Unauthorized Seller Report

Include links, screenshots, receipts, seller information, and other relevant evidence.

Social Media

For order, return, warranty, safety, privacy, or legal issues, contact us by email rather than sending personal information through a public comment or direct message.

Do not publicly post:

  • Order numbers;

  • Home addresses;

  • Telephone numbers;

  • Payment information;

  • Medical information; or

  • Other sensitive personal information.

Reclaim is not responsible for accounts that falsely impersonate the brand. Confirm that links direct to tryreclaim.store before submitting payment or personal information.

Response Times

We review customer messages during our stated business hours.

Response times may be longer during:

  • Weekends;

  • Federal holidays;

  • Promotions;

  • Product launches;

  • Severe weather;

  • High-volume periods; or

  • Events outside our reasonable control.

Sending multiple messages about the same matter does not create priority and may delay review.

Contact Summary

General support: support@tryreclaim.store
Website: tryreclaim.store
Business: [LEGAL ENTITY NAME] d/b/a Reclaim
Mailing address: [BUSINESS MAILING ADDRESS]
Return address: [RETURN ADDRESS]
Legal-notice address: [LEGAL NOTICE ADDRESS]
Telephone: [CUSTOMER-SERVICE PHONE NUMBER]
Business hours: [DAYS, HOURS, AND TIME ZONE]