Privacy Policy

Last updated: July 29, 2026

This Privacy Policy describes how [LEGAL ENTITY NAME], doing business as Reclaim (“Reclaim,” “we,” “us,” or “our”), collects, uses, discloses, retains, and protects personal information when you:

• Visit or interact with tryreclaim.store;

• Purchase or consider purchasing our products;

• Create an account;

• Contact customer support;

• Subscribe to email or text-message marketing;

• Submit a review, survey response, warranty claim, or return request; or

• Otherwise interact with Reclaim online or offline.

This Privacy Policy also explains the privacy rights and choices that may be available to you.

1. Contact Information

Reclaim
Operated by: [LEGAL ENTITY NAME]
Website: tryreclaim.store
Email: support@tryreclaim.store
Mailing address: [BUSINESS MAILING ADDRESS]
Privacy-request address: [PRIVACY REQUEST ADDRESS, IF DIFFERENT]
Telephone: [CUSTOMER-SERVICE PHONE NUMBER]

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information that Reclaim controls in connection with our website, products, customer service, marketing, returns, warranties, and other business operations.

It does not apply to:

• Information handled independently by third-party websites, platforms, or services;

• Information collected by third parties under their own privacy policies;

• Employment or applicant information, unless expressly stated; or

• Information that is lawfully exempt from applicable privacy laws.

Our website is hosted by Shopify. Shopify processes certain personal information when you visit our store, create an account, use Shop or Shop Pay, or make a purchase.

Where required by our Shopify settings or applicable agreements, you may review Shopify’s separate consumer privacy notice here:

[INSERT LINK TO SHOPIFY CONSUMER PRIVACY POLICY]

3. Personal Information We Collect

The information we collect depends on how you interact with Reclaim.

A. Identifiers and Contact Information

We may collect:

• Full name;

• Billing address;

• Shipping address;

• Email address;

• Telephone number;

• Customer or account identifier;

• Order number;

• Internet Protocol address;

• Device identifiers; and

• Information used to identify or authenticate an account.

B. Order and Commercial Information

We may collect:

• Products viewed;

• Products placed in a cart;

• Products purchased, returned, exchanged, or refunded;

• Order dates and delivery status;

• Purchase price;

• Discounts or promotional codes;

• Gift-recipient information;

• Warranty and return history;

• Customer-service history; and

• Product preferences.

C. Payment Information

Payments are processed by Shopify and other authorized payment providers.

Depending on the payment method, those providers may collect:

• Credit- or debit-card information;

• Billing details;

• Bank or digital-wallet information;

• Payment authorization information; and

• Fraud-prevention information.

Reclaim generally does not receive or store your complete payment-card number. We may receive limited payment information, such as the card type, expiration date, last digits of the card, payment status, or transaction identifier.

D. Account Information

If you create an account, we may collect:

• Login credentials;

• Account preferences;

• Saved addresses;

• Purchase history;

• Communication preferences; and

• Information needed to maintain or secure the account.

E. Device, Usage, and Internet Activity

When you interact with our website, we and our service providers may automatically collect:

• Browser type;

• Device type;

• Operating system;

• IP address;

• Approximate location derived from IP address;

• Referring website;

• Pages viewed;

• Links clicked;

• Search activity within the website;

• Products viewed;

• Cart activity;

• Checkout activity;

• Date and time of visits;

• Session duration;

• Advertising identifiers;

• Cookie identifiers;

• Pixel or tag information; and

• Information about interactions with advertisements or marketing messages.

F. Communications and Customer-Service Information

When you contact us, we may collect:

• Emails and other messages;

• Telephone-call information;

• Chat records;

• Return and refund requests;

• Warranty claims;

• Photographs or videos you submit;

• Product serial numbers;

• Troubleshooting information;

• Safety complaints;

• Adverse-event or incident information; and

• Other information you voluntarily provide.

Please do not send medical records, laboratory results, prescriptions, diagnoses, insurance information, or other detailed health information unless we specifically request information needed to investigate a safety issue and provide an appropriate secure method for submission.

G. Reviews, Surveys, Promotions, and User Content

We may collect information you submit through:

• Product reviews;

• Photographs or videos;

• Testimonials;

• Surveys;

• Contests or promotions;

• Social-media interactions;

• Product-testing programs; and

• Other voluntary submissions.

We will seek any consent required by law before using an identifiable review, photograph, video, testimonial, or endorsement in advertising.

H. Marketing Information

We may collect:

• Email and SMS subscription status;

• Marketing preferences;

• Responses to promotions;

• Advertisement interactions;

• Referral information;

• Campaign attribution data; and

• Information used to measure or improve marketing performance.

I. Inferences

We may derive limited inferences from information such as:

• Products viewed or purchased;

• Responses to surveys;

• Interaction with our website;

• Communication preferences; and

• General product interests.

We do not intend to use purchase or browsing information to diagnose a medical condition.

J. Potentially Sensitive and Health-Related Information

Because Reclaim sells heat-and-massage products marketed for menstrual comfort and pain relief, a purchase, product inquiry, browsing history, review, return reason, or customer-service message may reveal or support an inference about:

• Menstrual symptoms;

• Pain or discomfort;

• Reproductive or sexual health;

• Physical health;

• Use of a pain-relief or comfort product; or

• A health-related interest.

We treat such information with additional care.

We do not request detailed reproductive-health or medical information as a condition of purchasing a product.

We do not sell consumer health data.

We do not knowingly use or disclose identifiable consumer health data for targeted advertising without the consent required by applicable law.

Where a separate Consumer Health Data Privacy Policy is required, it will be posted as a distinct link on our homepage:

[INSERT LINK TO RECLAIM CONSUMER HEALTH DATA PRIVACY POLICY]

4. Sources of Personal Information

We may collect personal information from:

• You;

• A person placing an order or sending a gift on your behalf;

• Shopify;

• Payment processors;

• Shipping and fulfillment providers;

• Customer-service providers;

• Email and SMS providers;

• Analytics providers;

• Advertising platforms;

• Social-media platforms;

• Fraud-prevention and security providers;

• Product-review platforms;

• Referral or affiliate partners;

• Publicly available sources;

• Business partners; and

• Other parties acting with your direction or consent.

5. How We Use Personal Information

We may use personal information to:

A. Provide Products and Services

• Process orders;

• Confirm payments;

• Fulfill and ship purchases;

• Send order and delivery updates;

• Maintain customer accounts;

• Process returns, refunds, and warranty claims;

• Provide customer support;

• Respond to questions;

• Provide product instructions;

• Investigate safety concerns; and

• Communicate product recalls or important safety notices.

B. Operate and Improve Our Business

• Maintain our website;

• Understand website performance;

• Improve products and services;

• Analyze customer interactions;

• Conduct quality control;

• Forecast inventory;

• Maintain business records;

• Train customer-service personnel; and

• Develop new products or features.

C. Security and Fraud Prevention

• Authenticate accounts;

• Detect suspicious transactions;

• Prevent fraud, abuse, theft, and unauthorized access;

• Protect our customers, personnel, systems, and property;

• Enforce our policies and agreements; and

• Investigate suspected misconduct.

D. Marketing and Advertising

Subject to your choices and applicable law, we may use personal information to:

• Send promotional emails or text messages;

• Recommend products;

• Measure advertising performance;

• Understand the source of website traffic;

• Create general audience segments;

• Display advertisements;

• Limit repeated advertisements; and

• Improve marketing campaigns.

We do not intend to target advertisements based on an identified consumer’s menstrual cycle, diagnosis, medical records, or other detailed reproductive-health information.

E. Legal and Compliance Purposes

We may use personal information to:

• Comply with laws and lawful requests;

• Respond to subpoenas, court orders, or regulatory inquiries;

• Establish, exercise, or defend legal claims;

• Maintain tax and accounting records;

• Conduct product-safety investigations;

• Cooperate with law enforcement when legally required;

• Protect legal rights and safety; and

• Complete audits or compliance reviews.

F. Other Disclosed Purposes

We may use information for another purpose disclosed when the information is collected or with your consent.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients.

A. Shopify

Our store is hosted by Shopify.

Shopify may process information associated with:

• Website visits;

• Checkout;

• Customer accounts;

• Payments;

• Fraud prevention;

• Shop and Shop Pay;

• Store analytics;

• Personalization; and

• Other Shopify services enabled for our store.

Depending on our settings, Shopify may process customer information together with information from interactions with Shopify or other merchants to provide enhanced services.

Your choices submitted through our cookie banner, data-sharing opt-out page, Global Privacy Control, or other supported privacy mechanisms will be handled as required by applicable law and our Shopify configuration.

B. Payment Providers

We disclose information to payment processors, financial institutions, digital-wallet providers, and fraud-prevention providers to authorize and complete transactions.

C. Fulfillment, Warehousing, and Shipping Providers

We disclose names, addresses, contact information, order details, and other necessary information to:

• Warehouses;

• Fulfillment centers;

• Carriers;

• Delivery providers;

• Logistics companies; and

• Returns-processing providers.

D. Technology and Business-Service Providers

We may disclose information to providers that support:

• Website hosting;

• Cloud storage;

• Customer service;

• Email;

• SMS;

• Analytics;

• cybersecurity;

• Fraud prevention;

• Database management;

• Product reviews;

• Customer surveys;

• Accounting;

• Tax compliance;

• Warranty administration;

• Returns; and

• Business operations.

These providers are permitted to process information only for authorized purposes, subject to contractual and legal obligations where required.

E. Advertising and Analytics Partners

Subject to applicable law and your privacy choices, we may allow analytics or advertising technologies to collect device, cookie, website-interaction, and campaign information.

Some disclosures for cross-context behavioral advertising or targeted advertising may be considered a “sale,” “sharing,” or “targeted advertising” under certain state privacy laws, even when no money is exchanged.

We do not sell personal information for money.

You may opt out of qualifying sale, sharing, or targeted advertising as explained below.

F. Professional Advisers

We may disclose information to:

• Attorneys;

• Accountants;

• Auditors;

• Insurers;

• Consultants; and

• Other professional advisers.

G. Government Authorities and Legal Recipients

We may disclose information where we reasonably believe disclosure is necessary to:

• Comply with law;

• Respond to valid legal process;

• Protect rights, property, or safety;

• Investigate fraud or illegal activity;

• Address a product-safety concern; or

• Enforce our agreements.

H. Corporate Transactions

Personal information may be disclosed or transferred in connection with:

• A merger;

• Acquisition;

• Financing;

• Reorganization;

• Bankruptcy;

• Sale of assets;

• Due diligence; or

• A similar business transaction.

Any recipient will remain subject to applicable privacy obligations.

I. With Your Direction or Consent

We may disclose information to another party when you ask us to do so or provide consent.

7. Cookies and Similar Technologies

We and our service providers may use:

• Cookies;

• Pixels;

• tags;

• Software-development kits;

• Local storage;

• Web beacons; and

• Similar technologies.

These technologies may be used to:

• Keep the website functioning;

• Remember cart contents;

• Maintain sessions;

• Save preferences;

• prevent fraud;

• Understand website usage;

• Measure advertising;

• Personalize content; and

• Support marketing.

Cookie Categories

Our website may use:

• Strictly necessary cookies: Required for checkout, security, account access, fraud prevention, and core site functions.

• Functional cookies: Remember preferences and improve site features.

• Analytics cookies: Help us understand website use and performance.

• Advertising cookies: Help measure campaigns or deliver advertisements based on browsing activity where permitted.

You may control cookies through:

• Our cookie banner;

• Our privacy-preference center;

• Browser settings;

• Device settings; and

• Available advertising opt-out tools.

Blocking certain cookies may affect website functions.

8. Sale, Sharing, and Targeted Advertising Opt-Out

We do not sell personal information for money.

However, our use of advertising, analytics, or Shopify enhanced services may involve disclosures that are legally defined as:

• Sale of personal information;

• Sharing for cross-context behavioral advertising; or

• Processing for targeted advertising.

Where applicable, you may opt out by using:

[INSERT LINK TO “YOUR PRIVACY CHOICES” OR DATA-SHARING OPT-OUT PAGE]

You may also email support@tryreclaim.store with the subject line:

Privacy Opt-Out Request

Where required by law and supported by our systems, we honor recognized browser-based opt-out signals, including Global Privacy Control.

An opt-out applies to the browser and device from which the signal or request is submitted unless you are logged into an account and the law requires a broader application.

9. Email and Text-Message Marketing

You may unsubscribe from promotional emails by clicking the unsubscribe link in an email.

You may opt out of promotional text messages by replying STOP or following the instructions in the message.

Opting out of marketing will not stop transactional communications such as:

• Order confirmations;

• Shipping updates;

• Safety notices;

• Recall notices;

• Account-security messages;

• Customer-service responses; and

• Warranty communications.

Message and data rates may apply to SMS communications.

Consent to receive marketing text messages is not a condition of purchase.

10. Retention of Personal Information

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Fulfill orders;

• Maintain tax and accounting records;

• Administer returns and warranties;

• Resolve disputes;

• Prevent fraud;

• Maintain security;

• Comply with law;

• Respond to regulatory inquiries;

• Enforce agreements;

• Address product-safety issues; and

• Defend legal claims.

Retention periods depend on:

• The type and sensitivity of the information;

• The reason it was collected;

• Legal and contractual requirements;

• Warranty periods;

• Chargeback and fraud risks;

• Product-safety obligations; and

• Whether the information is needed for an active relationship or dispute.

When information is no longer reasonably needed, we may delete, deidentify, aggregate, or securely dispose of it.

Deidentified or aggregated information may be retained where permitted by law, provided we do not attempt to reidentify it.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

Measures may include:

• Access controls;

• Authentication;

• Encryption where appropriate;

• Secure payment processing;

• Vendor oversight;

• Fraud monitoring;

• Employee confidentiality requirements;

• Security updates;

• Backups;

• Incident-response procedures; and

• Data-retention controls.

No website, database, transmission, or storage system is completely secure.

We cannot guarantee absolute security.

You are responsible for keeping account credentials confidential and notifying us promptly if you believe an account or transaction has been compromised.

12. Data Breach Notification

If we identify a security incident affecting personal information, we will investigate and provide notifications to affected individuals, regulators, or other parties when required by applicable law.

Health-related information may be subject to additional federal or state breach-notification requirements depending on the nature of the information and our services.

13. Children’s Privacy

Our website and products are not directed to children under 13.

We do not knowingly collect personal information online from children under 13 without legally required parental consent.

If you believe a child under 13 has provided personal information to us, contact support@tryreclaim.store so we can review and, where appropriate, delete it.

Our products may be purchased by adults for teenagers, but purchases and website accounts should be completed by an adult or by a person legally permitted to enter into the transaction.

14. U.S. State Privacy Rights

Depending on where you live and whether the applicable law applies to Reclaim, you may have rights concerning your personal information.

These may include the right to:

• Confirm whether we process your personal information;

• Access or know the personal information we have collected;

• Obtain information about categories of information, sources, purposes, and recipients;

• Receive a portable copy of certain information;

• Correct inaccurate personal information;

• Delete certain personal information;

• Opt out of sale;

• Opt out of sharing for cross-context behavioral advertising;

• Opt out of targeted advertising;

• Opt out of certain profiling;

• Limit certain uses or disclosures of sensitive personal information;

• Withdraw consent to certain processing;

• Appeal the denial of a privacy request; and

• Receive equal service without unlawful discrimination for exercising a privacy right.

These rights are subject to legal definitions, exceptions, verification requirements, and applicability thresholds.

15. How to Submit a Privacy Request

You may submit a request by:

Email: support@tryreclaim.store
Subject line: Privacy Rights Request
Web form: [INSERT PRIVACY REQUEST FORM LINK]
Telephone: [CUSTOMER-SERVICE PHONE NUMBER]

Please state:

• Your full name;

• Email address;

• State of residence;

• The right you wish to exercise; and

• Information reasonably needed to locate your records.

Verification

We may verify your identity before completing a request.

Verification may require matching information you provide with information already associated with your account, order, or prior interactions.

We will not request more information than reasonably necessary to verify the request.

If we cannot verify your identity, we may be unable to fulfill some requests.

Authorized Agents

Where permitted by law, an authorized agent may submit a request on your behalf.

We may require:

• Proof of the agent’s authority;

• Written permission signed by you;

• Verification of your identity directly with us; or

• A valid power of attorney.

Appeals

If we deny a privacy request and applicable law provides an appeal right, you may appeal by emailing support@tryreclaim.store with the subject line:

Privacy Request Appeal

Explain why you believe the decision should be reconsidered.

Response Timing

We will respond within the period required by applicable law.

Where legally permitted, we may extend the response period and will notify you of the extension.

16. California Privacy Notice

This section applies to California residents to the extent the California Consumer Privacy Act, as amended, applies to Reclaim.

Categories Collected

During the preceding 12 months, we may have collected the following statutory categories:

1. Identifiers, such as name, address, email, telephone number, IP address, account identifier, and order number.

2. Customer-record information, such as billing and shipping information.

3. Commercial information, such as products viewed, purchased, returned, or considered.

4. Internet or electronic-network activity, such as browsing, search, cart, checkout, and advertisement interaction information.

5. Geolocation information, generally approximate location derived from IP address.

6. Audio, electronic, visual, or similar information, such as customer-service recordings, photographs, or videos voluntarily submitted.

7. Professional or education-related information, only if voluntarily submitted in a review, survey, or communication.

8. Inferences, such as general product interests or preferences.

9. Sensitive personal information, potentially including account credentials and health-related information voluntarily communicated or reasonably inferred from product interactions.

The specific categories collected depend on how a consumer interacts with Reclaim.

Business and Commercial Purposes

We use these categories for the purposes described in Sections 5 and 6, including:

• Providing products;

• Processing payments;

• Fulfilling orders;

• Customer service;

• Returns and warranties;

• Security;

• Fraud prevention;

• Analytics;

• Marketing;

• Legal compliance; and

• Product safety.

Categories Disclosed

We may disclose the categories described above to:

• Shopify;

• Payment providers;

• Fulfillment and shipping providers;

• Technology providers;

• Analytics and advertising providers;

• Customer-service providers;

• Professional advisers;

• Government authorities; and

• Corporate transaction recipients.

Sale and Sharing

We do not sell personal information for money.

Advertising and analytics activities may be considered “selling” or “sharing” under California law.

California residents may opt out through:

[INSERT “YOUR PRIVACY CHOICES” LINK]

Sensitive Personal Information

We do not use sensitive personal information to infer characteristics about consumers beyond purposes permitted by applicable law or disclosed with legally sufficient consent.

California Rights

Subject to applicable law, California residents may request:

• Knowledge of personal information collected, used, disclosed, sold, or shared;

• Access to specific pieces of personal information;

• Correction;

• Deletion;

• Opt-out of sale or sharing;

• Limitation of certain uses of sensitive personal information; and

• Equal treatment.

17. Consumer Health Data

Reclaim does not provide medical care, maintain medical records, or operate as a health plan.

This Privacy Policy is not a HIPAA Notice of Privacy Practices.

However, certain state laws may define information associated with purchasing, browsing, reviewing, or requesting support for menstrual-comfort or pain-relief products as consumer health data.

Where those laws apply, consumers may have rights to:

• Confirm whether consumer health data is collected or shared;

• Access consumer health data;

• Obtain a list of certain third parties or affiliates receiving consumer health data;

• Withdraw consent;

• Delete consumer health data; and

• Appeal the denial of a request.

Reclaim does not sell consumer health data.

Additional disclosures and rights are provided in our separate Consumer Health Data Privacy Policy where required:

[INSERT CONSUMER HEALTH DATA PRIVACY POLICY LINK]

18. Nevada Residents

Nevada residents may have a right to direct us not to make certain sales of covered information.

Reclaim does not currently sell covered information for monetary consideration as “sale” is defined under Nevada law.

A Nevada opt-out request may be submitted to support@tryreclaim.store.

19. Financial Incentives and Loyalty Programs

We may offer discounts, promotions, rewards, referral programs, or other benefits.

Where a program qualifies as a financial incentive or price-or-service difference under applicable privacy law, we will provide any notice required by law before enrollment.

Participation is voluntary.

You may withdraw from an eligible program as explained in its terms.

20. Third-Party Websites and Services

Our website may link to third-party websites, social-media platforms, payment services, or other services.

We do not control and are not responsible for the privacy, security, or content of third-party services.

Review the privacy policy of each third party before providing personal information.

21. International Processing

Although Reclaim currently ships only within the United States, Shopify and other service providers may process personal information in the United States or other countries.

Privacy protections may differ by location.

Where required, appropriate contractual or legal safeguards will be used.

22. Business Changes

If Reclaim is involved in a merger, acquisition, financing, bankruptcy, reorganization, or sale of assets, personal information may be transferred as part of that transaction.

We will provide notice or obtain consent where required by law.

23. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Changes in our practices;

• New services;

• New vendors;

• Legal developments;

• Shopify settings;

• Security improvements; or

• Business changes.

The updated version will be posted on tryreclaim.store with a revised “Last updated” date.

Where required, we will provide additional notice or obtain consent before materially changing how personal information is used.

24. Contact Us

For questions, complaints, or privacy requests, contact:

Reclaim
Operated by: [LEGAL ENTITY NAME]
Email: support@tryreclaim.store
Website: tryreclaim.store
Mailing address: [BUSINESS MAILING ADDRESS]
Telephone: [CUSTOMER-SERVICE PHONE NUMBER]