Terms of Service

Last updated: July 29, 2026

These Terms of Service (“Terms”) govern your access to and use of tryreclaim.store, including any content, features, products, services, communications, and transactions offered through the website.

The website and products are operated and sold by [LEGAL ENTITY NAME], doing business as Reclaim (“Reclaim,” “we,” “us,” or “our”).

Please read these Terms carefully. They contain important provisions concerning product use, warranties, limitations of liability, dispute resolution, binding individual arbitration, and waiver of jury and class proceedings.

By visiting the website, creating an account, submitting an order, or otherwise using our services, you agree to these Terms and acknowledge our Privacy Policy, Refund, Returns & One-Year Limited Warranty Policy, Shipping Policy, and other policies displayed on the website.

If you do not agree, do not use the website or purchase our products.

1. Contact Information

Reclaim
Operated by: [LEGAL ENTITY NAME]
Website: tryreclaim.store
Email: support@tryreclaim.store
Business address: [BUSINESS MAILING ADDRESS]
Telephone: [CUSTOMER-SERVICE PHONE NUMBER]

Notices concerning legal disputes must be sent according to Section 29.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to place an order through the website.

By using the website or placing an order, you represent that:

• You are at least 18 years old;

• You have legal authority to enter into these Terms;

• The information you submit is accurate;

• You are purchasing for lawful personal, family, or household purposes; and

• Your use will comply with applicable law.

An adult may purchase a product as a gift for a younger person. Any use by a minor must comply with the product labeling, instructions, warnings, age restrictions, and applicable law and must occur under appropriate adult supervision where required.

3. Shopify Hosting

Our online store is hosted by Shopify.

Shopify provides the ecommerce platform through which we offer products and services. Shopify and its service providers may process information necessary to operate the storefront, checkout, payment, fraud-prevention, account, and related features.

Your use of certain Shopify features, including Shop or Shop Pay, may also be subject to Shopify’s applicable consumer terms and privacy notices.

4. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

• Our products or services;

• Our business practices;

• Applicable law;

• Technology;

• Security needs;

• Payment or shipping services; or

• Other operational requirements.

The updated Terms will be posted with a revised “Last updated” date.

Changes will apply prospectively unless applicable law permits otherwise.

For a completed purchase, the version of the Terms in effect when the order was submitted will generally govern that transaction.

We will provide additional notice of material changes where required by law.

5. Website Access

We grant you a limited, revocable, nonexclusive, nontransferable license to access and use the website for lawful personal, family, or household purposes.

This license does not transfer ownership of any website content or intellectual property.

We may suspend, restrict, or terminate access when reasonably necessary to:

• Protect the website or users;

• Investigate fraud or abuse;

• Comply with law;

• Prevent unauthorized activity;

• Enforce these Terms; or

• Maintain or modify the website.

We do not guarantee that every feature will remain available at all times.

6. Product Information

We make reasonable efforts to describe and display products accurately.

However:

• Screen settings may affect how colors appear;

• Product packaging may be updated;

• Minor cosmetic details may vary;

• Measurements may be approximate;

• Photographs may include props not included with purchase; and

• Product features may be modified when the change does not materially reduce the product’s intended functionality.

The product page, packaging, instructions, and written warranty should be reviewed before use.

If product information on the website conflicts with a safety warning or instruction supplied with the product, follow the product-specific warning or instruction and contact us for clarification.

7. Health and Medical Information

Website content is provided for general educational and product-information purposes.

It is not:

• Medical advice;

• A medical diagnosis;

• Emergency guidance;

• A treatment plan;

• A substitute for care from a qualified healthcare professional; or

• A guarantee of any individual health outcome.

Product claims are limited to the claims expressly stated in the applicable product description, labeling, instructions, and substantiated marketing materials.

Individual experiences vary.

Customer testimonials describe individual experiences and do not guarantee that another customer will obtain the same result.

You should seek advice from a qualified healthcare professional concerning:

• Severe pain;

• New or worsening pain;

• Persistent symptoms;

• Unusual bleeding;

• Pregnancy;

• A diagnosed medical condition;

• Use with an implanted or wearable medical device;

• Medication interactions;

• Skin sensitivity;

• Circulatory or neurological conditions; or

• Any question concerning whether a product is appropriate for you.

Call emergency services when symptoms may constitute a medical emergency.

No disclaimer on the website authorizes Reclaim or any other person to make a false, misleading, or unsubstantiated safety or health claim.

8. Safe Product Use

You are responsible for reading and following all:

• User instructions;

• Charging directions;

• Cleaning directions;

• Temperature guidance;

• Automatic-timer information;

• Contraindications;

• Warnings;

• Age restrictions;

• Storage directions; and

• Other safety information supplied with the product.

You must not:

• Use a product contrary to its instructions;

• Use a visibly damaged product;

• Use or charge a product with a damaged battery, cable, port, or housing;

• Puncture, crush, burn, open, alter, or disassemble a product;

• Attempt an unauthorized repair;

• Expose the product to water or moisture contrary to its instructions;

• Use an incompatible, damaged, or unsafe charging device;

• Cover the device in a way prohibited by its instructions;

• Continue using the product after an adverse reaction;

• Use the product on an area lacking normal heat sensation unless a healthcare professional has approved such use;

• Allow another person to use the product in violation of its instructions; or

• Remove, alter, or obscure safety labels or identifying marks.

Stop using and charging the device immediately if you observe:

• Excessive or unexpected heat;

• Smoke;

• Sparks;

• A burning odor;

• Battery swelling;

• Battery leakage;

• Cracking;

• Unusual noise;

• Skin injury; or

• Any condition suggesting the device may be unsafe.

Move the device away from combustible materials when it is safe to do so and contact support@tryreclaim.store.

Do not continue testing a device that appears unsafe.

9. Product Specifications and Performance

Any stated temperature, battery runtime, charging time, massage setting, timer duration, fit range, weight, or other product specification is subject to:

• The exact product model;

• Selected operating mode;

• Ambient conditions;

• Battery age and condition;

• Charging equipment;

• Frequency of use;

• Fit;

• Maintenance; and

• Other operating factors.

“Up to” specifications describe a maximum observed or designed performance under identified conditions and do not guarantee that every customer will achieve the stated maximum.

Product specifications must be read together with any qualifications displayed on the product page or instructions.

10. Orders

Your order is an offer to purchase the products listed in the order.

An automated order confirmation acknowledges that we received your order. It does not necessarily mean that the order has been accepted.

We may accept or reject an order for legitimate reasons, including:

• Product unavailability;

• Pricing or listing errors;

• Suspected fraud;

• Payment failure;

• Address problems;

• Quantity restrictions;

• Unauthorized resale;

• Legal restrictions;

• Security concerns; or

• A violation of these Terms.

A sales contract is formed when we accept the order and begin fulfillment or send a shipment confirmation, whichever occurs first.

If we reject or cancel an order after payment authorization, we will void or refund the applicable charge.

11. Order Information

You agree to provide complete and accurate:

• Name;

• Billing address;

• Shipping address;

• Email address;

• Telephone number;

• Payment information; and

• Other information reasonably needed to process the order.

You are responsible for reviewing your order before submission.

Contact support@tryreclaim.store promptly if you identify an error.

We cannot guarantee that an address, item, or cancellation request can be changed after the order enters processing or fulfillment.

12. Prices, Taxes, and Payment

Prices are displayed in U.S. dollars unless clearly stated otherwise.

Prices may change without notice, but a price change will not ordinarily affect an order already accepted.

You authorize us and our payment providers to charge the payment method submitted for:

• Products;

• Applicable taxes;

• Shipping charges;

• Other disclosed charges; and

• Any authorized order adjustment.

You represent that you are authorized to use the payment method.

You are responsible for applicable sales, use, and similar taxes unless we are legally required to collect them.

We may correct an obvious pricing, typographical, or calculation error before accepting an order.

If an accepted order contains a material pricing error, we may contact you for instructions or cancel and refund the affected item where permitted by law.

13. Fraud Screening

Orders may be subject to payment verification, fraud review, address verification, or identity confirmation.

We may request reasonable supporting information when an order appears suspicious.

We may cancel an order when we reasonably believe it involves:

• Fraud;

• Unauthorized payment;

• Identity theft;

• Reshipping fraud;

• Chargeback abuse;

• Return abuse;

• Unauthorized resale; or

• Other unlawful activity.

We will not request your complete payment-card number by ordinary email.

14. Processing and Shipping

Orders are generally processed within 24 hours.

Orders are currently shipped only to eligible addresses within the United States.

Estimated delivery is generally 5–8 business days after processing, unless a different estimate is displayed at checkout.

Processing and delivery dates are estimates, not guarantees.

Delivery may be affected by:

• Weekends or holidays;

• Carrier delays;

• Weather;

• Natural disasters;

• Address errors;

• Security screening;

• High order volume;

• Supply interruptions;

• Transportation disruptions; or

• Events outside our reasonable control.

Additional shipping terms appear in our Shipping Policy, which is incorporated into these Terms.

15. Delivery

You are responsible for providing a complete and deliverable shipping address.

A package may be considered delivered when the carrier records delivery to the address, authorized recipient, parcel locker, mailroom, reception area, or other location designated for that address.

Contact us promptly if tracking shows delivery but you cannot locate the package.

We may request that you:

• Confirm the address;

• Check with household members;

• Contact building management;

• Check common delivery locations;

• Contact the carrier; or

• Provide a signed statement or other reasonable information.

Title and risk of loss transfer as provided by applicable law. Nothing in these Terms limits rights concerning lost or damaged shipments that cannot legally be waived.

16. Returns, Refunds, and Warranty

Returns, refunds, damaged-order claims, and warranty claims are governed by our:

Refund, Returns & One-Year Limited Warranty Policy

That Policy is incorporated into these Terms.

The product includes a One-Year Limited Warranty, subject to its stated coverage, exclusions, claim procedure, and legal-rights provisions.

The complete written warranty must be reviewed before purchase.

Nothing in these Terms expands or reduces the written warranty or any nonwaivable statutory right.

17. Promotions and Discount Codes

Promotions may be subject to separate terms.

Unless otherwise stated:

• Discount codes cannot be combined;

• Codes have no cash value;

• Codes may be limited by product, customer, household, or time;

• Codes cannot be applied to earlier orders;

• Codes may be revoked when obtained or used through fraud or abuse; and

• A promotion may end when inventory is exhausted.

If promotional terms conflict with these Terms, the more specific promotional terms govern the promotion.

18. Gifts

A purchaser may order a product for an intended gift recipient.

The purchaser is responsible for:

• Providing the correct recipient information;

• Ensuring that the gift is appropriate;

• Providing product instructions and warnings to the recipient; and

• Informing the recipient of applicable return or warranty requirements.

A gift recipient’s return or warranty rights are subject to the applicable policy and proof-of-purchase requirements.

19. Personal Use and Unauthorized Resale

Products sold through tryreclaim.store are intended for personal, family, or household use.

Unless we authorize it in writing, you may not:

• Purchase products for resale;

• Act as an undisclosed reseller;

• List products on a marketplace;

• Use our images or descriptions to sell products;

• Represent yourself as an authorized Reclaim dealer;

• Remove or alter serial numbers;

• Repackage products under another name;

• Export products for commercial resale; or

• Purchase through automated or deceptive means.

We may limit quantities or cancel orders reasonably associated with unauthorized resale.

Products purchased from unauthorized sellers may not qualify for Reclaim’s return program or written warranty.

20. Prohibited Website Conduct

You must not:

• Use the website for unlawful or fraudulent activity;

• Introduce malware or harmful code;

• Attempt to bypass security controls;

• Scrape, crawl, harvest, or extract data through automated means without permission;

• Interfere with website operation;

• Attempt unauthorized access to an account or system;

• Submit false information;

• Impersonate another person;

• Violate intellectual-property rights;

• Post unlawful, threatening, defamatory, obscene, or deceptive content;

• Manipulate reviews;

• Submit fake safety complaints;

• Abuse promotional programs;

• Make fraudulent returns or chargebacks;

• Use the website to distribute unsolicited communications; or

• Help another person engage in prohibited conduct.

We may investigate violations and cooperate with lawful authorities.

21. Customer Reviews and User Content

You may be able to submit reviews, photographs, videos, comments, survey responses, or other content (“User Content”).

You retain ownership of original User Content.

By submitting User Content to Reclaim, you grant us a worldwide, nonexclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, format, adapt, publish, display, distribute, and use the content in connection with:

• Operating the website;

• Customer service;

• Product improvement;

• Marketing;

• Advertising; and

• Promoting Reclaim.

This license continues for as long as legally necessary for the permitted uses, subject to applicable privacy and endorsement laws.

You represent that:

• You created the content or have permission to submit it;

• The content is truthful;

• Any stated experience is genuine;

• The content does not violate another person’s rights;

• Required disclosures concerning incentives or relationships are included; and

• The content does not contain unlawful medical or deceptive claims.

We may moderate, refuse, or remove User Content, but we are not required to do so.

We will not knowingly edit a review in a way that materially changes the reviewer’s meaning.

22. Testimonials and Endorsements

Testimonials reflect the individual experience of the person providing them.

Results vary.

A testimonial must not be interpreted as a promise that:

• Every user will experience pain relief;

• A medical condition will improve;

• The product will replace medication;

• The user will avoid missing work or school; or

• The user will achieve any particular result.

Any material relationship, payment, free product, discount, affiliate commission, or other incentive connected with an endorsement must be clearly disclosed as required by law.

We may remove or refuse an endorsement containing claims that we cannot lawfully use.

23. Feedback and Ideas

If you voluntarily send product suggestions, concepts, ideas, or feedback, you grant us permission to use them without restriction or compensation, unless we agree otherwise in writing.

Do not submit confidential business information or an invention for which you expect confidentiality or payment.

24. Intellectual Property

The website and its contents, including:

• The Reclaim name and branding;

• Logos;

• Product names;

• Designs;

• Text;

• Graphics;

• Photographs;

• Videos;

• Audio;

• Packaging;

• Layout;

• Software;

• Icons; and

• Marketing materials,

are owned by or licensed to Reclaim and are protected by intellectual-property laws.

You may not copy, reproduce, modify, distribute, sell, license, publicly display, create derivative works from, or commercially exploit protected material without prior written permission.

No license to use any trademark is granted except as expressly stated.

25. Copyright Complaints

If you believe content on the website infringes your copyright, send a written notice to:

Email: support@tryreclaim.store
Subject: Copyright Complaint
Mailing address: [COPYRIGHT NOTICE ADDRESS]

Include:

• Identification of the copyrighted work;

• Identification and location of the allegedly infringing material;

• Your contact information;

• A statement of good-faith belief;

• A statement that the notice is accurate;

• A statement made under penalty of perjury that you are authorized to act; and

• Your physical or electronic signature.

Knowingly submitting a false infringement notice may result in liability.

26. Third-Party Services and Links

The website may contain links to or integrations with third parties, including:

• Shopify;

• Payment services;

• Shipping carriers;

• Social-media platforms;

• Review providers;

• Analytics providers; and

• Other websites or services.

Third parties operate under their own terms and privacy practices.

We do not control and are not responsible for third-party content, availability, security, products, or conduct.

A link does not necessarily constitute endorsement.

27. Privacy

Our collection and handling of personal information is described in our Privacy Policy.

By using the website, you acknowledge that information may be processed by Reclaim, Shopify, payment providers, carriers, and other service providers as described in that Policy.

Privacy rights and choices remain subject to applicable law.

28. Electronic Communications

You consent to receive transactional communications electronically, including:

• Order confirmations;

• Receipts;

• Shipping notices;

• Return information;

• Warranty communications;

• Account notices;

• Safety notices;

• Recall notices; and

• Updates to legal terms where permitted.

Electronic communications satisfy legal writing requirements to the extent permitted by law.

Marketing email and SMS communications are subject to separate consent and opt-out rights.

You are responsible for maintaining a valid email address and reviewing transactional messages.

29. Notice and Informal Dispute Resolution

Before filing a lawsuit or arbitration, the party asserting a dispute must send the other party an individual written Notice of Dispute.

Notice to Reclaim

Send notices by certified mail or another trackable service to:

[LEGAL ENTITY NAME] d/b/a Reclaim
Attn: Legal Department
[LEGAL NOTICE ADDRESS]

Also email a copy to:

support@tryreclaim.store
Subject: Notice of Dispute

Required Information

The Notice must include:

• The claimant’s full name;

• Mailing address;

• Email address;

• Order number, if applicable;

• A description of the dispute;

• The facts supporting the claim;

• The specific relief requested;

• The claimant’s handwritten or verified electronic signature; and

• The signature of the claimant’s attorney, if represented.

Notices submitted only on behalf of unidentified persons are insufficient.

Informal Resolution Period

The parties will attempt in good faith to resolve the dispute for at least 60 days after a complete Notice is received.

During that period, either party may request an individual telephone or video settlement conference.

Any applicable limitation period will be tolled during the 60-day informal-resolution period where required to preserve the claim.

Completion of this process is a condition precedent to filing arbitration, except when a party seeks urgent temporary relief or applicable law prohibits the requirement.

30. Binding Individual Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Except for disputes excluded below, you and Reclaim agree that any dispute, claim, or controversy arising out of or relating to:

• These Terms;

• The website;

• A product;

• An order;

• Advertising;

• Marketing;

• Privacy;

• Returns;

• Refunds;

• Warranties;

• Communications;

• The relationship between you and Reclaim; or

• The interpretation, enforceability, formation, or scope of this arbitration agreement,

will be resolved through binding individual arbitration, rather than in court.

The Federal Arbitration Act governs this arbitration agreement.

30.1 Arbitration Administrator

The arbitration will be administered by the American Arbitration Association (“AAA”) under its then-current Consumer Arbitration Rules, as modified by these Terms.

If AAA applies its Mass Arbitration Supplementary Rules, those rules will also apply.

If AAA is unavailable or declines to administer the matter, the parties will attempt to agree on another nationally recognized arbitration provider. If they cannot agree, a court with jurisdiction may appoint an administrator or arbitrator as permitted by law.

30.2 Individual Proceedings Only

Arbitration will proceed only on an individual basis.

The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that individual claim.

The arbitrator may not:

• Consolidate claims of different individuals without written consent of all parties;

• Preside over a class, collective, coordinated, consolidated, or representative proceeding;

• Award relief for persons who are not parties to the individual arbitration; or

• Conduct a private-attorney-general action except where the right cannot legally be waived.

30.3 Location and Format

The arbitration may be conducted:

• On written submissions;

• By telephone;

• By video;

• In the county where you reside; or

• At another mutually agreed location.

The format will be determined under the applicable AAA rules and these Terms.

30.4 Fees

Payment of filing, administration, and arbitrator fees will be governed by the applicable AAA Consumer Arbitration Rules and fee schedule.

Reclaim will pay fees that applicable law or AAA rules require the business to pay.

Each party will ordinarily bear its own attorneys’ fees unless a statute, rule, or valid offer-of-judgment provision authorizes an award.

30.5 Arbitrator’s Authority

The arbitrator may award any individual remedy available under applicable law, including damages, declaratory relief, or injunctive relief.

The arbitrator must apply applicable law and these Terms.

The arbitrator will provide a reasoned written decision when required by the applicable rules or requested by either party.

Judgment on the award may be entered in a court with jurisdiction.

30.6 Matters a Court Must Decide

A court, not an arbitrator, will decide:

• Whether the class-action waiver is enforceable;

• Whether a dispute must proceed on a class, collective, coordinated, consolidated, mass, or representative basis;

• Whether the arbitration opt-out was timely and valid;

• Whether applicable law requires a claim for public injunctive relief to be heard in court; and

• Any matter that controlling law requires a court to decide.

Other questions concerning formation, scope, or enforceability may be decided as required by controlling law.

30.7 Confidentiality

The parties may request that confidential business, personal, medical, security, or proprietary information be protected from unnecessary disclosure.

Nothing prevents a party from:

• Reporting a safety issue;

• Contacting a regulator;

• Cooperating with law enforcement;

• Exercising a whistleblower right;

• Discussing facts where protected by law; or

• Making disclosures required by law.

31. Class-Action and Jury-Trial Waiver

To the fullest extent permitted by law, you and Reclaim waive the right to:

• A jury trial;

• Participate in a class action;

• Act as a private attorney general;

• Participate in a collective action;

• Participate in a representative action;

• Seek consolidated treatment with another person’s dispute; or

• Have a dispute resolved through a classwide arbitration.

This waiver does not apply to a right that applicable law does not permit the parties to waive.

If the class-action waiver is finally determined unenforceable for a particular claim or remedy, that claim or remedy will proceed in court after the arbitrable portions are completed, unless applicable law requires a different result.

32. Arbitration Opt-Out

You may opt out of the arbitration agreement and class-action waiver by sending written notice within 30 calendar days after the earliest of:

• Your first purchase from Reclaim;

• Your creation of an account; or

• Your first affirmative acceptance of these Terms.

Your opt-out notice must include:

• Your full name;

• Mailing address;

• Email address associated with the order or account;

• Order number, if applicable;

• A clear statement that you reject the arbitration agreement; and

• Your handwritten or verified electronic signature.

Send the notice to:

[LEGAL ENTITY NAME] d/b/a Reclaim
Attn: Arbitration Opt-Out
[LEGAL NOTICE ADDRESS]

Email a copy to support@tryreclaim.store with the subject:

Arbitration Opt-Out

Opting out of arbitration will not affect your purchase, warranty, or other Terms.

An opt-out applies only to the person who properly submits it.

33. Exceptions to Arbitration

Either party may bring an individual claim in small-claims court when the claim qualifies and remains on an individual basis.

Either party may seek temporary or preliminary injunctive relief in a court to prevent immediate and irreparable harm pending arbitration.

Reclaim may bring a court action concerning:

• Intellectual-property infringement;

• Counterfeiting;

• Unauthorized resale;

• Theft;

• Fraud;

• Unauthorized access; or

• Misuse of confidential information.

Nothing in these Terms prevents you from reporting concerns to a government agency or seeking any agency remedy available by law.

34. Coordinated or Mass Arbitration

If 25 or more similar arbitration demands are submitted against the same or related parties and the claimants are represented or coordinated by the same or related counsel or organizations, the demands may qualify as a mass arbitration under the applicable AAA rules.

The parties agree that:

• AAA’s applicable Mass Arbitration Supplementary Rules may govern;

• The parties will comply with applicable filing, affirmation, fee, and procedural requirements;

• Each claimant must submit an individual, signed demand;

• Each claimant must have completed the individual informal-dispute process;

• Individual claims remain individual unless the parties expressly agree otherwise; and

• Procedural rulings may be coordinated when permitted by AAA rules without combining the merits of individual claims.

Nothing in this section authorizes class arbitration.

35. Limitation Period

A claim must be brought within the time allowed by applicable law.

Nothing in these Terms shortens a limitation period when doing so would be unlawful.

The parties may assert any legally available limitation or repose defense.

36. Disclaimer of Website Warranties

Except for the express One-Year Limited Warranty and any rights that cannot legally be excluded:

• The website is provided on an “as available” basis;

• We do not guarantee uninterrupted or error-free website access;

• We do not guarantee that every website error will be corrected immediately; and

• We do not warrant that third-party services will remain available.

We do not disclaim or limit implied warranties to the extent doing so is prohibited because Reclaim provides a written consumer-product warranty.

The express written warranty and applicable state law govern product warranty rights.

37. Limitation of Liability

To the fullest extent permitted by law, Reclaim and its owners, officers, employees, contractors, affiliates, licensors, and service providers will not be liable for:

• Indirect damages;

• Incidental damages;

• Special damages;

• Punitive damages;

• Exemplary damages;

• Consequential damages;

• Lost profits;

• Lost revenue;

• Lost data;

• Loss of business opportunity; or

• Similar losses,

arising from or related to the website, a product, or these Terms.

Except for liability that cannot legally be limited, Reclaim’s total aggregate liability arising from a claim will not exceed the greater of:

• The amount you paid Reclaim for the product giving rise to the claim; or

• $100.

These limitations do not apply to the extent prohibited by law, including where applicable to:

• Personal injury caused by a defective product;

• Fraud;

• Willful misconduct;

• Gross negligence;

• Violation of a nonwaivable statutory right; or

• Any liability that cannot legally be excluded or limited.

Some states do not permit certain exclusions or limitations. In those states, the limitations apply only to the maximum extent permitted.

38. Your Responsibility for Misuse

To the fullest extent permitted by law, you are responsible for losses, claims, or expenses resulting from your:

• Intentional misuse of a product;

• Unauthorized alteration or repair;

• Fraud;

• Unauthorized resale;

• Violation of intellectual-property rights;

• Unlawful website use; or

• Material breach of these Terms.

This provision does not require a consumer to indemnify Reclaim for Reclaim’s own negligence, product defect, unlawful conduct, or other liability that cannot legally be shifted.

39. Force Majeure

Reclaim is not responsible for delay or failure caused by events beyond its reasonable control, including:

• Natural disasters;

• Severe weather;

• Fire;

• Epidemic or pandemic;

• War;

• Terrorism;

• Civil unrest;

• Labor disputes;

• Carrier disruption;

• Port congestion;

• Transportation interruption;

• Utility failure;

• Cyberattack;

• Government action;

• Supply shortage; or

• Failure of a critical third-party service.

This section does not excuse obligations that applicable law does not permit us to avoid.

40. Governing Law

Except for the arbitration agreement, which is governed by the Federal Arbitration Act, these Terms are governed by the laws of [GOVERNING STATE], without regard to conflict-of-law principles.

This choice of law does not deprive a consumer of mandatory protections provided by the law of the consumer’s state of residence.

For a dispute permitted to proceed in court, the parties consent to jurisdiction in the state and federal courts located in [COUNTY, STATE], except where applicable law permits or requires another venue.

41. Severability

If a provision is held invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain effective.

The arbitration and class-waiver provisions are subject to the specific severability rules stated in Sections 30 and 31.

42. No Waiver

Failure to enforce a provision does not waive the right to enforce it later.

A waiver must be in writing and applies only to the specific matter identified.

43. Assignment

You may not assign these Terms without our written consent.

We may assign these Terms in connection with:

• A merger;

• Acquisition;

• Reorganization;

• Sale of assets;

• Financing;

• Change of control; or

• Transfer to an affiliate,

provided the assignment does not unlawfully reduce completed-order or warranty rights.

44. No Third-Party Beneficiaries

Except where expressly stated, these Terms do not create enforceable rights for any third party.

45. Headings

Headings are provided for convenience and do not change the meaning of these Terms.

46. Entire Agreement

These Terms, together with the policies and terms incorporated by reference, constitute the entire agreement concerning the website and purchases.

The incorporated policies include:

• Privacy Policy;

• Refund, Returns & One-Year Limited Warranty Policy;

• Shipping Policy;

• Legal Notice;

• Promotion-specific terms; and

• Product-specific instructions and warnings.

If a product-specific term conflicts with a general term, the more specific term controls for that issue.

47. Contact Us

Questions about these Terms may be sent to:

Reclaim
Operated by: [LEGAL ENTITY NAME]
Website: tryreclaim.store
Email: support@tryreclaim.store
Business address: [BUSINESS MAILING ADDRESS]
Telephone: [CUSTOMER-SERVICE PHONE NUMBER]