Refund policy

Refund, Returns & One-Year Limited Warranty Policy

Last updated: [July 29, 2026]

This Refund, Returns & One-Year Limited Warranty Policy applies to purchases made through tryreclaim.store.

For purposes of this Policy, “Reclaim,” “we,” “us,” and “our” refer to [LEGAL ENTITY NAME], doing business as Reclaim.

Customer support: support@tryreclaim.store
Return address: [RETURN ADDRESS]
Business mailing address: [BUSINESS ADDRESS]

Please read this Policy before placing an order.

1. Thirty-Day Return Policy

We offer a 30-day return period on eligible products purchased directly from tryreclaim.store.

To begin a return, you must contact support@tryreclaim.store within 30 calendar days after the date your order is marked delivered by the shipping carrier.

Submitting a return request does not automatically approve the return. You must receive return instructions and a Return Authorization from Reclaim before sending the product back.

Returns sent without prior authorization may be refused, delayed, or returned to the sender.

2. Thirty-Day Product Trial

Unless an item is marked final sale, the first eligible Reclaim device purchased by a customer or household may be opened and reasonably tested during the 30-day return period.

To qualify for a trial return, the product must be:

  • Returned with all original components, accessories, cables, manuals, and packaging;

  • Clean and free from bodily fluids, stains, odors, excessive hair, dirt, or other contamination;

  • Free from burns, punctures, cracks, water damage, alterations, or signs of misuse;

  • Returned without intentional or negligent damage;

  • Shipped back within 14 calendar days after Reclaim issues the Return Authorization; and

  • Accompanied by valid proof of purchase from tryreclaim.store.

A product that has been used beyond what is reasonably necessary to evaluate its fit, functions, and comfort may not qualify for a return.

For health and sanitation reasons, we may refuse any return that presents a contamination, hygiene, or safety risk.

Products purchased from another website, marketplace, retailer, or unauthorized seller must be returned to the original seller and are not covered by this return program.

3. Return Limits and Abuse Prevention

The 30-day product trial is limited to one opened device return per customer, billing address, shipping address, payment method, or household during any 12-month period.

We may refuse a return when we reasonably determine that there has been:

  • Return-policy abuse;

  • Excessive or repeated returns;

  • Wardrobing or temporary-use abuse;

  • Fraud, identity misuse, or payment fraud;

  • Deliberate damage;

  • Use contrary to product instructions;

  • Alteration of serial numbers or identifying marks;

  • Submission of false photographs or documents; or

  • An attempt to obtain more than one refund for the same purchase.

Nothing in this section limits rights that cannot legally be limited.

4. Items That Cannot Be Returned

Unless the product arrived defective, damaged, materially different from what was ordered, or applicable law requires otherwise, we do not accept returns of:

  • Products requested for return more than 30 days after delivery;

  • Products purchased from unauthorized sellers;

  • Gift cards;

  • Final-sale or clearance items clearly identified as final sale before purchase;

  • Products missing substantial components or accessories;

  • Products damaged by misuse, accident, improper storage, unauthorized repair, or modification;

  • Products contaminated with bodily fluids or other potentially hazardous materials;

  • Products damaged by failure to follow the instructions, warnings, charging directions, cleaning directions, or safety guidance;

  • Products returned without authorization; or

  • Promotional or complimentary products for which no purchase price was paid.

5. How to Request a Return

Email support@tryreclaim.store with:

  1. Your full name;

  2. Order number;

  3. Email address used for the purchase;

  4. The reason for the return;

  5. Photographs or video if the product is damaged, defective, or incorrect; and

  6. Any other information reasonably requested to evaluate the return.

If approved, we will provide return instructions and the applicable return address.

Do not mail a product to the address shown on the shipping label unless Reclaim specifically instructs you to use that address.

Reclaim is not responsible for unauthorized returns sent to the wrong address.

6. Return Shipping

For an approved change-of-mind or satisfaction return, the customer is responsible for return-shipping costs unless Reclaim states otherwise in writing.

For an approved claim involving a product that arrived damaged, defective, or incorrect, Reclaim will provide a prepaid return label or reimburse reasonable standard return-shipping costs.

Original shipping charges are nonrefundable unless:

  • Reclaim shipped the wrong product;

  • The product arrived damaged or defective;

  • The entire order is refunded because Reclaim could not fulfill it; or

  • Applicable law requires a refund of those charges.

We recommend using a trackable shipping service and retaining the shipping receipt.

Reclaim is not responsible for a return shipment that is lost, stolen, misdirected, or damaged before it is received at the authorized return facility.

7. Inspection of Returned Products

All returns are subject to inspection.

After receiving the returned product, we may verify:

  • Product identity;

  • Serial number;

  • Purchase record;

  • Completeness;

  • Physical condition;

  • Signs of misuse or alteration;

  • Hygiene and sanitation condition; and

  • Eligibility under this Policy.

If a returned item does not meet this Policy, we may deny the refund or deduct a reasonable amount for missing components or damage where permitted by law.

We will notify you if the return is rejected or if a deduction is proposed.

8. Refunds

When an eligible return is approved after inspection, the refund will be issued to the original payment method.

We generally process approved refunds within 10 business days after the returned product is received and inspected.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Reclaim is not responsible for delays caused solely by a financial institution or payment provider.

Only the amount actually paid for the approved returned item will be refunded. Discounts, promotional credits, and gift cards have no cash value beyond the amount originally paid.

We will not issue duplicate refunds for the same transaction.

9. Exchanges

We do not guarantee direct exchanges.

When an exchange is not available, you may return an eligible product under this Policy and place a new order.

If you received the wrong product, contact support@tryreclaim.store before placing another order.

10. Order Changes and Cancellations

Orders begin processing quickly.

To request a cancellation or change, contact support@tryreclaim.store as soon as possible after placing the order.

We cannot guarantee that an order can be changed or canceled after it enters processing, fulfillment, or shipment.

If the order has already shipped, you may request a return after delivery under this Policy.

Refusing delivery does not automatically cancel an order or guarantee a refund. Shipping charges or carrier-return fees may be deducted where permitted by law.

11. Damaged, Defective, or Incorrect Orders

Inspect your order promptly after delivery.

Contact support@tryreclaim.store as soon as reasonably possible if:

  • The package contains the wrong product;

  • A component is missing;

  • The device is visibly damaged;

  • The device does not power on;

  • The device appears to overheat;

  • The battery appears swollen, punctured, leaking, or damaged;

  • The device produces smoke, sparks, or an unusual burning odor; or

  • The device otherwise appears unsafe.

Stop using and charging a device that appears damaged or unsafe.

Include photographs or video of the product, packaging, shipping label, and reported problem.

Do not discard the product or packaging until the claim is resolved unless keeping it would present an immediate safety risk.

12. One-Year Limited Warranty

12.1 Warranty Provider

This One-Year Limited Warranty is provided by:

[LEGAL ENTITY NAME] d/b/a Reclaim
[BUSINESS ADDRESS]
support@tryreclaim.store

12.2 Who Is Covered

This Limited Warranty applies to:

  • The original retail purchaser; or

  • The first intended gift recipient,

provided that valid proof of purchase from tryreclaim.store is supplied.

This Limited Warranty is not transferable beyond the first intended gift recipient.

12.3 Warranty Period

The warranty period begins on the date the product is delivered and continues for one year.

A repaired or replacement product is covered for the longer of:

  • The remainder of the original warranty period; or

  • 90 days after the repaired or replacement product is delivered.

12.4 What Is Covered

This Limited Warranty covers defects in materials or workmanship that arise during normal personal or household use and that prevent the device from functioning substantially as described in the applicable product instructions.

Covered defects may include:

  • Failure of the device to power on;

  • Failure of the heating function caused by a manufacturing defect;

  • Failure of the massage or vibration function caused by a manufacturing defect;

  • Failure of the control buttons caused by a manufacturing defect;

  • Failure of the charging port caused by a manufacturing defect;

  • Premature battery failure caused by a manufacturing defect; or

  • Separation or breakage of covered components caused by defective materials or workmanship.

Coverage is determined after inspection or other reasonable verification.

12.5 What Is Not Covered

This Limited Warranty does not cover:

  • Normal wear and tear;

  • Normal cosmetic changes;

  • Normal reduction in rechargeable-battery capacity over time;

  • Scratches, fading, discoloration, pilling, or ordinary fabric wear;

  • Damage caused by accident, drops, crushing, puncture, fire, excessive heat, liquids, moisture, improper storage, pets, or pests;

  • Damage caused by improper cleaning;

  • Damage caused by failure to follow instructions or warnings;

  • Damage caused by charging with unsafe, damaged, or incompatible equipment;

  • Damage caused by unauthorized repair, alteration, opening, disassembly, or modification;

  • Damage caused by commercial, rental, institutional, or nonpersonal use;

  • Lost or stolen products;

  • Products with removed, altered, or unreadable serial numbers or identifying labels;

  • Products purchased from unauthorized sellers;

  • Personal preference concerning heat intensity, vibration sensation, fit, sound, or appearance when the product otherwise functions as described;

  • Failure to achieve a particular health, comfort, pain-relief, school, work, sleep, or lifestyle result;

  • Medical conditions, injuries, adverse reactions, or symptoms not caused by a product defect; or

  • Incidental or consequential losses except where such exclusions are prohibited by law.

12.6 Warranty Remedies

For a valid warranty claim, Reclaim may, at its option:

  1. Repair the defective product;

  2. Replace it with the same or a reasonably equivalent product;

  3. Provide replacement components; or

  4. Refund the purchase price if repair or replacement is not reasonably available.

Replacement products or components may be new or professionally refurbished where permitted by law.

The selected remedy will constitute Reclaim’s obligation under this Limited Warranty, subject to rights that cannot legally be limited.

12.7 Warranty Claim Procedure

To submit a warranty claim, email support@tryreclaim.store with:

  • Your name;

  • Order number;

  • Proof of purchase;

  • Product serial number, if applicable;

  • A detailed description of the problem;

  • The date the problem began;

  • Photographs or video showing the issue; and

  • Any troubleshooting information reasonably requested by Reclaim.

Do not send the product until you receive authorization and shipping instructions.

For an approved warranty claim within the United States, Reclaim will provide or cover reasonable standard shipping required to complete the approved remedy.

12.8 No Guarantee of Medical Results

The product is intended to provide heat, massage, or general comfort as described in the product materials.

Individual experiences vary.

This Limited Warranty covers product defects. It does not guarantee:

  • Complete or partial pain relief;

  • Prevention of menstrual cramps;

  • Treatment or cure of dysmenorrhea, endometriosis, adenomyosis, or any disease;

  • Improved school or work attendance;

  • Improved sleep;

  • Replacement of medication; or

  • Any particular medical or therapeutic outcome.

Dissatisfaction with an individual result, by itself, does not establish that the product is defective.

12.9 Implied Warranties

To the extent permitted by law, any implied warranties, including implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the one-year period of this Limited Warranty.

Some states do not allow limits on how long an implied warranty lasts, so this limitation may not apply to you.

Reclaim does not exclude or limit any implied warranty that cannot legally be excluded or limited.

12.10 Limitation of Remedies

To the fullest extent permitted by law, Reclaim will not be liable under this Limited Warranty for indirect, incidental, special, exemplary, or consequential damages arising from the use of, inability to use, or failure of the product.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.

Nothing in this Limited Warranty excludes liability that cannot legally be excluded.

12.11 Your Legal Rights

This Limited Warranty gives you specific legal rights.

You may also have other rights that vary from state to state.

13. Gifts

A product received as a gift may qualify for return or warranty service if the recipient supplies:

  • The original order number;

  • A gift receipt; or

  • Other proof reasonably sufficient to identify the purchase.

Refunds are ordinarily issued to the original payment method.

At Reclaim’s discretion, an eligible gift recipient may receive store credit or a replacement instead of a refund to the purchaser.

14. Purchases From Unauthorized Sellers

Products purchased from unauthorized third-party sellers are not eligible for Reclaim’s 30-day return program or this One-Year Limited Warranty.

We cannot verify the authenticity, condition, storage, handling, or purchase date of products sold by unauthorized parties.

Your rights against the third-party seller may be governed by that seller’s policies and applicable law.

15. Policy Changes

We may revise this Policy from time to time.

Changes apply prospectively and will not reduce warranty coverage already attached to a completed purchase unless permitted by law.

The version posted on tryreclaim.store at the time of purchase will generally govern that purchase.

16. Contact Us

Questions, return requests, and warranty claims should be sent to:

Reclaim
Email: support@tryreclaim.store
Website: tryreclaim.store
Mailing address: [BUSINESS ADDRESS]
Return address: [RETURN ADDRESS]
Telephone: [CUSTOMER-SERVICE PHONE NUMBER]